Thank you for shopping with us, every purchase supports our work with young people and communities. Edinburgh Food Social, 47 Peffer Place, Edinburgh EH16 4BB. EDINBURGH FOOD SOCIAL CIC SC552200.
The following terms and conditions listed below will apply to you and Edinburgh Food Social for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.
Online Purchases
Availability of goods and prices
Goods will be sent to the name and address given by you and stated in the order confirmation email. Please note that your order may be sent in more than one delivery. All custom print purchases are sent separately from any other purchase. We make every attempt to ensure that the prices on our website are accurate.
Confirmation of order
By ordering a product you accept our terms and conditions. These terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions before ordering products in case of any changes. You are responsible for the input and accuracy of order information.
Order Confirmation
After payment of your order, you will be sent an email confirmation. It will state the items you have ordered, the total cost including VAT (where appropriate) Posting and Packing charges and delivery details. If for any reason your order could not be processed a member of our team will be in touch.
Our Contract
The contract for sale will not exist between you and Edinburgh Food Social until your order has been dispatched.
Data Protection
Your information will not be available to other companies; we will keep a record of your address with the intention of delivering your order.
Information you entered when registering for an account and placing your order may be used to contact you for operational issues, or other issues which may arise with your order during and after payment. Further information is set out in our privacy policy
If you receive any unsolicited communication from us, please let us know directly at hello@edinburghfoodsocial.org
Payment
Online payments are in Pounds Sterling. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted, and we will not be liable for any delay or non-delivery.
Limitation of liability
While we take every care to provide an accurate and high-quality service, we can make no warranties as to the accuracy of the information on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the good ordered by you in the relevant transaction.
The Website is provided on an as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
To the fullest extent permissible under Scottish Law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract cancellation rights.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
We will not be liable, in contract, tort or delict (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Age Restricted Goods
We will not sell or deliver age restricted goods to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old, and we reserve the right to refuse to deliver if we are unsure of this. Our courier may ask for age verification on delivery. If they are not satisfied that the recipient is over 25 years old they will return the item to our warehouse and we will issue you with a refund.
Tickets/Events
Delivery
All deliveries will be contactless from our delivery suppliers. Please note that there may be some delays on delivery. We are following safe working guidelines as advised by Scottish Government.
Deliveries outside of United Kingdom may be subject to duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance are the responsibility of you as the customer.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control.
We will make every attempt to deliver your goods in the most sustainable way possible as part of our commitment to the environment.
If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Returns
If you wish to return a product purchased from our online shop your statutory rights will not be affected, please visit our delivery and returns section for advice.
Damaged Goods or incorrect deliveries
If you have returned the Products to us because your Order was incorrect, or if the Products are damaged or not as described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable delivery costs you incur in returning the item to us.
Revisions to Terms of Purchase
If we have to revise these Terms of Purchase as they apply to an Order already made by you, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms and conditions
Faulty or damaged
If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, a replacement will be sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.
Promotional codes must be entered in the promotional code box in your online basket to receive any valid offer being promoted. Offers and discounts are subject to stock availability.
Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code. Only one promotion code can be used per order, unless stated otherwise.
Promotion codes are not valid in conjunction with any other promotion. We reserve the right to terminate the validity of any promotional code at any time.
